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Patient records, appointment systems and payment data make healthcare a target. We can arrange cyber cover designed to respond quickly when something goes wrong, with specialists on hand from the first phone call.
- Breach response, IT forensics and data recovery options
- Cover options for ransomware and cyber extortion
- Support with regulatory investigations, including the ICO
Cover for the systems your patients rely on
If you hold patient data or depend on software to run your day, cyber cover belongs on your list.
Clinics & Practices
For practices holding patient records, images and payment details on site or in the cloud.
- Patient data and clinical records
- Practice management software
- Card and payment data
Hospitals & Groups
For larger organisations with multiple sites, suppliers and integrated systems.
- Multi-site and supplier exposure
- Higher limits and bespoke terms
- Incident response planning
E-Health & Digital
For telemedicine, online prescribing, apps and digital health providers.
- Platform and app exposure
- Online consultation records
- Third party technology risk
What a cyber policy can include
Cyber cover is as much about the response as the payout. These are the elements we most often arrange for healthcare clients.
What can be covered
- Breach responseAccess to IT forensics, legal and communications specialists from the moment an incident is reported.
- Ransomware and cyber extortionCover options for extortion demands and the specialist negotiation that goes with them.
- Data recovery and system restorationThe cost of restoring records and getting your systems back into service.
- Business interruptionOptions to help replace income lost while your systems are unavailable.
- Regulatory investigation costsDefence costs and support in dealing with regulators such as the ICO, where insurable.
- Third party liabilityClaims brought by patients or partners following a breach of their data.
What is not covered
- Incidents you already knew aboutBreaches or circumstances known before the policy started are excluded.
- Fines that are uninsurable by lawSome regulatory penalties cannot legally be insured in the UK.
- Deliberate acts by the insuredCriminal, dishonest or intentional acts are not covered.
- Unsupported systems where terms require otherwiseSome policies require supported software and basic controls to remain in place.
The incidents we see most often
Most healthcare cyber claims start with something ordinary rather than something sophisticated.
- Phishing emails
- Ransomware
- Lost or stolen laptops
- Misdirected email
- Supplier outage
- Cloud portal downtime
- Insider error
- Compromised passwords
- Website defacement
- Payment fraud
- Not sure what applies? Ask us
Get your cyber quote in minutes
A few straightforward questions and we will come back to you with options.
Cover that responds, and people who pick up
We have drawn on over 30 years of experience insuring medical professionals to arrange cover that reflects how healthcare organisations actually operate, from single practices to hospital groups.
About Enhance →Dedicated claims team
One point of contact from first report to resolution.
Response when it matters
Access to incident specialists at the point you need them.
Risk management advice
Practical guidance on controls, backups and staff training.
Client-focused insurers
We only work with insurers who take a strong stance against defending claims.
What to do first
Speed matters. The sooner an incident is reported, the more the response team can do.
Contain what you can
Disconnect affected devices where it is safe to do so, and avoid deleting anything that may be needed as evidence.
Report it immediately
Call the number on your policy documents. Breach response teams work around the clock for exactly this moment.
Work through recovery
Specialists handle forensics, restoration and any regulatory notification, and we stay alongside you throughout.
Trusted by practitioners like you
on Feefo
Excellent quick service. Swift and responsive from start to finish.
Really helpful and engaging customer service team. They reached out to me when I made contact to discuss a quote.
Very reasonable cost for very comprehensive insurance. Excellent service.
Cyber insurance questions, answered
Your provider is responsible for their infrastructure, but as the data controller the obligation to your patients usually remains with you. Cyber cover is designed to respond to your costs and your liability, not your supplier's.
Generally not. Malpractice responds to claims arising from clinical treatment. A data breach is a different exposure, which is why cyber is arranged as its own policy or an extension.
Some regulatory penalties cannot legally be insured in the UK. What a policy can usually cover is the cost of defending an investigation and the support you need to respond properly. We will explain where the line sits.
Attackers tend to target systems rather than names, and smaller practices often have fewer defences. The response service is frequently the most valuable part for a small team without in-house IT.
It is the team an insurer puts at your disposal the moment you report an incident: IT forensics, legal advice, notification support and communications help, usually available around the clock.
Ready when you are
Speak to a specialist about protecting your systems, your data and your patients.